Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@trygeliq.com or call +1 (510) 823-0296 with your order number. We reply within 24 hours, Monday to Friday, with return instructions and the address to send your package to. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us right away if an item is defective or damaged, or if you received the wrong item. Send us a photo and we'll make it right with a free replacement or a full refund. You won't need to send anything back.

Help with your first set

If your strips lift or you're unsure about application, email us before you give up on them. Most lifting comes from oil on the nail, a strip touching skin or a short cure, and we're happy to walk you through it.

Exceptions and non-returnable items

Gift cards can't be returned. If a product is final sale, we'll say so on its product page before you buy. Get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you'd rather swap, tell us when you start your return and we'll exchange it if the item is in stock.

Return shipping

Return shipping is paid by the customer, except for items that arrived damaged, defective or wrong.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at hello@trygeliq.com.

This policy does not limit any rights you may have under applicable consumer protection laws.